Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We do not offer returns at this time. ALL SALES ARE FINAL.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

 

Track My Order

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. If the order is already shipped we will not be able to make modifications.

Do you have a physical store?

Currently, we do not have a physical store. However, we do have occasional pop-ups. 

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location. Generally, processing takes 3-5 days and shipping takes 5-7 business days. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above $80. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@zusieko.com or by filling out a form. Fill out a form here.

What are your business hours?

Our business hours are Monday through Friday from 8:00am to 5:00pm CST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@zusieko.com.

Do you have a physical address?

No, we do have a physical address. Our store operates soley online or at pop-ups at this time.